Contact Us
At Bracevia, great customer service is an essential part of the shopping experience.
Whether you need assistance choosing a bracelet, have a question about materials or sizing, want clarification about personalization, need help with an existing order, or simply want to learn more about one of our products, our team is here to assist you.
GET IN TOUCH
Bracevia
35 The Links Rd
North York, ON M2P 1T7
Canada
Email: support@Bracevia.store
Phone: (416) 565-4678
PRODUCT QUESTIONS
Not sure which bracelet is right for you?
Contact us if you would like additional information about materials, sizing, finishes, colors, personalization, or product features.
Providing the product name or product-page information in your message can help us understand your question more efficiently.
ORDER SUPPORT
If you are contacting us about an existing order, please include your order number whenever possible.
Our team can assist with questions relating to order status, shipping information, personalization details, returns, refunds, damaged products, incorrect items, and other order-related concerns.
PERSONALIZED JEWELRY
If your order contains a personalized bracelet, please carefully review all names, dates, initials, spelling, capitalization, symbols, and other customization details before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at support@Bracevia.store.
Because personalized jewelry may enter production shortly after an order is confirmed, changes cannot always be guaranteed once customization has begun.
SHIPPING & DELIVERY
For questions about tracking or delivery, please include your order number and any relevant tracking information.
If tracking shows your package as delivered but you cannot locate it, we recommend first checking around the delivery location, with household members, reception areas, parcel lockers, building management, or the shipping carrier where appropriate.
If you still need assistance, contact us and we will review the available information.
RETURNS & REFUNDS
If you would like to request a return or report a problem with your order, contact our customer support team before sending the product back.
Please provide your order number, the reason for your request, and photographs when the product is damaged, defective, or incorrect.
Return eligibility is governed by our Return & Refund Policy.
Personalized or custom-made jewelry may have different return conditions because it is created according to customer-provided specifications.
DAMAGED OR INCORRECT ITEM?
If your product arrives damaged, defective, or materially different from what you ordered, please contact us promptly.
Include clear photographs of the product and, where relevant, its packaging.
Our team will review the issue and work toward an appropriate resolution according to our store policies and applicable consumer protections.
OUR APPROACH TO SUPPORT
Bracevia is built around simplicity, confidence, and attention to detail.
We bring the same philosophy to customer service.
No unnecessary complications. No confusing communication. Just clear assistance designed to help you resolve your question as efficiently as possible.
Whether you are discovering Bracevia for the first time or already have one of our bracelets on your wrist, we appreciate the opportunity to assist you.
Bracevia
35 The Links Rd
North York, ON M2P 1T7
Canada
support@Bracevia.store
(416) 565-4678
Bracevia — Modern Jewelry. Personal Style. Everyday Confidence.